TERMS AND CONDITIONS

INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED

Last updated: 20 October 2026

1. About These Terms

These Terms and Conditions (“Terms”) constitute a legal agreement between you and INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED (“Inter7”, “we”, “us” or “our”), a company incorporated in India.

Company Details

CIN: U49223TN2026PTC193309
GSTIN: 33AAICI8855N1ZV
Registered Office: No. 10/580, Mogappair East, Mugappair West, Chennai – 600037, Tamil Nadu, India
Phone: +91 95976 35187 / +91 90875 86928
Email: bookings@inter7.co.in
Website: www.inter7.co.in

These Terms apply when you visit www.inter7.co.in, use our mobile website or any Inter7 customer application, or book a ride or vehicle through phone, email or WhatsApp (collectively, the “Services”).

By accessing or using the Services or booking a ride, you agree to these Terms, our Privacy Policy and our Cancellation Policy. If you do not agree with these Terms, please do not use the Services.

2. What Inter7 Does — and Does Not Do

Inter7 operates a technology and booking platform that allows customers to book car rentals and cab services, including local, intercity, outstation, one-way and round-trip journeys, through independent drivers and cab vendors (“Drivers”). We facilitate bookings, pricing, dispatch, communication and customer support.

Independent Drivers and Vehicles: Inter7 does not own the vehicles or employ the Drivers. Vehicles are owned or operated by independent Drivers and vendors, who are responsible for carrying out the ride.
Document Verification: Before allowing a Driver or vendor onto the platform, we check the documents submitted, which may include driving licences, vehicle registration certificates, permits, insurance, identity documents and business documents. Although we take verification seriously, it cannot guarantee the conduct of an individual Driver on a particular trip.
Compliance Requirements: We require Drivers and vendors to maintain valid documents, permits and insurance and to comply with applicable transport laws.
Legal Responsibilities: Nothing in these Terms limits any responsibility we have under applicable law, including our obligations to operate the platform properly, handle complaints and protect your personal data.

3. Eligibility and Your Information

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law to book a ride.
If you log in using your mobile number and a one-time password (OTP), which may be sent by SMS or WhatsApp, you must keep your OTP confidential and must not share it with anyone except as required to initiate a ride.
You must provide accurate and up-to-date information, including your name, phone number, email address and trip details. You are responsible for bookings made using your mobile number.
If you book a ride on behalf of another person, you confirm that you are authorised to do so and that the person travelling will comply with these Terms.

4. Booking a Ride

Booking Confirmation: A booking is confirmed when we display a confirmation on our website or app, or confirm it through SMS, WhatsApp, email or telephone. We will then arrange a Driver and provide the Driver and vehicle details before pickup.
Vehicle Availability: We will try to provide the vehicle type you selected. If it is unavailable, we may offer an equivalent or better vehicle at the same fare. Alternatively, you may cancel the booking free of charge.
Accurate Trip Details: Your pickup location, drop-off location, trip type and travel dates determine your fare. Please review these details carefully before confirming your booking.
Pickup Delays: Drivers are expected to reach the pickup point on time. Traffic, weather, road closures, vehicle breakdowns and other events beyond our control may cause delays. We will try to keep you informed and arrange a replacement vehicle where necessary.

5. Fares and Payment

5.1 Quoted Fare

The fare displayed at the time of booking is the quoted fare for the selected trip, vehicle and route. For most routes, the fare includes items such as tolls, permit charges, hill charges, driver allowance and GST, as specified at the time of booking.

5.2 Additional Charges

Charges not included in the quoted fare will be explained before they apply. These may include:

Additional distance or time beyond the booked trip;
Extra stops or route changes requested by you;
Parking charges; and
Other charges that you choose to incur.

Any applicable exclusions or additional charges will be shown during booking or communicated by us or the Driver before they are incurred.

5.3 Advance Payment

An advance payment is collected to confirm your booking. The advance amount will be displayed at the time of booking.

Advance amount: [To be confirmed by Inter7]

The advance will be adjusted against your final fare. You must pay the remaining balance at the end of your trip, directly to the Driver or through an available payment method, such as cash, UPI or card.

Refunds of advance payments following cancellation are governed by our Cancellation Policy.

5.4 Payment Disputes

Please pay only the balance amount agreed with Inter7 and request a receipt or invoice if required.

If a Driver asks you to pay more than the agreed fare, please do not pay the disputed additional amount without clarification. Contact us immediately at +91 95976 35187 or +91 90875 86928.

5.5 Cancellation Charges

Any cancellation charges are governed by our Cancellation Policy.

As a general summary, cancellation is free until a Driver is assigned, and the advance is refunded in full. After a Driver has been assigned, the following proposed charge may apply unless you cancel for a valid reason specified in the Cancellation Policy:

Proposed cancellation charge: 10% of the ride charge, capped at ₹100 — subject to confirmation by Inter7.

Please refer to the Cancellation Policy for the complete cancellation and refund conditions.

6. Your Responsibilities During a Ride

When using our Services, you agree to:

Be ready at the pickup point at the booked time and remain reachable by phone.
Carry only the number of passengers and amount of luggage that the booked vehicle can safely and lawfully accommodate.
Wear seat belts and follow reasonable safety instructions given by the Driver.
Not carry illegal goods, weapons, explosives or hazardous items, or use the vehicle for any unlawful purpose.
Not smoke or consume alcohol or drugs in a manner that creates danger or nuisance.
Not behave abusively, threateningly or in a harassing manner towards the Driver or any other person.
Avoid damaging or excessively soiling the vehicle. If you cause damage or require cleaning beyond ordinary use, you may be responsible for the reasonable repair or cleaning costs, subject to applicable law.

A Driver may refuse to begin or may end a ride where safety or legal compliance is at risk. If this occurs because of your conduct, the fare for the distance already travelled remains payable, subject to applicable law.

7. Safety, Luggage and Lost Items

Safety Support: Your safety matters to us. You may contact our support team at +91 95976 35187, +91 90875 86928 or bookings@inter7.co.in to report a concern before, during or after a ride.
Lost Items: Please keep your valuables and luggage with you. If you leave an item in a vehicle, contact us as soon as possible. We will try to assist you in recovering it from the Driver, but recovery cannot be guaranteed.
Driver Documents and Insurance: Drivers are required to maintain valid licences, permits and insurance. The insurance applicable to a particular journey depends on the relevant vehicle’s insurance policy. Inter7 is not an insurer.

8. Ratings, Feedback and Content

You may rate your rides and provide feedback about our Services. By submitting feedback, you grant Inter7 a non-exclusive, royalty-free right to use that feedback to improve the Services.

You must not submit or publish content that is unlawful, abusive, misleading or infringes the rights of another person. We may remove such content, subject to applicable law.

9. Use of the Website and App

The Inter7 name, logo, website, application and related content belong to Inter7 or its licensors. You may use them to book and manage rides only.
You must not copy, scrape, reverse-engineer, resell or otherwise misuse our website, app or content.
You must not interfere with the Services, attempt unauthorised access, use automated tools to make bookings in bulk, or make false or fraudulent bookings.
Our Services may use third-party providers, including mapping, messaging and payment services. Your use of those third-party services may also be subject to their own terms and policies.

10. Suspension and Termination of Access

We may suspend or terminate your access to the Services if you breach these Terms, misuse the Services, repeatedly fail to attend booked rides, make fraudulent bookings or create a risk to Drivers or other persons, subject to applicable law.

You may stop using the Services at any time. You may also request account deletion by emailing bookings@inter7.co.in.

Any outstanding payment obligations and provisions that are intended to continue after termination will remain effective.

11. Our Liability

Reasonable Care: We aim to provide the Services with reasonable care and skill. Certain matters, including the conduct of individual Drivers and other road users, traffic, weather and network availability, may be outside our control. We do not guarantee that the Services will always be uninterrupted or error-free.
Indirect Loss: To the extent permitted by law, Inter7 will not be liable for indirect or consequential losses, such as missed flights, lost business or lost opportunities arising from delays or cancellations. Customers should allow a reasonable time buffer for time-sensitive travel.
Limitation of Liability: To the extent permitted by applicable law, Inter7’s total liability for a claim relating to a particular ride is limited to the fare paid or payable for that ride.
Non-Excludable Liability: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded or limited under applicable law, including the Consumer Protection Act, 2019.

Your statutory rights as a consumer remain unaffected.

12. Indemnity

You agree to compensate Inter7 for losses, claims and reasonable costs arising from your breach of these Terms, unlawful use of the Services, or damage caused by you to a vehicle or Driver, but only to the extent that such losses arise from your own acts, omissions or fault and subject to applicable law.

13. Privacy

We collect, use and process your personal data as described in our Privacy Policy, which forms part of these Terms.

Please review our Privacy Policy to understand how your information is handled.

14. Grievance Redressal

If you have a complaint concerning a ride, a charge, the Services or the handling of your personal data, you may contact our Grievance Officer using the details below.

Grievance Officer Details

Name and Designation: [To be provided by Inter7]
Company: INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED
Address: No. 10/580, Mogappair East, Mugappair West, Chennai – 600037, Tamil Nadu, India
Email: bookings@inter7.co.in
Phone: +91 95976 35187 / +91 90875 86928

We will acknowledge or respond to your complaint within 48 hours and aim to resolve it within one month of receiving it.

To help us investigate your complaint promptly, please include your booking details, registered mobile number and a clear description of the issue.

You may also contact the National Consumer Helpline at 1915 or visit consumerhelpline.gov.in.

15. Governing Law and Disputes

Governing Law: These Terms are governed by the laws of India.
Initial Resolution: If you have a dispute, please first contact our Grievance Officer so that we can attempt to resolve it amicably within 30 days.
Jurisdiction: Subject to applicable consumer protection laws and the rights described below, the courts at Chennai, Tamil Nadu, will have jurisdiction over disputes relating to these Terms.
Consumer Rights: Nothing in these Terms prevents you from approaching a Consumer Disputes Redressal Commission at the place where you reside or work, or from exercising any other right or remedy available to you under applicable law that cannot be waived by contract.

These provisions apply regardless of where in India you travel or make a booking.

16. General Provisions

16.1 Changes to These Terms

We may update these Terms from time to time. The date at the top indicates when they were last updated. We will notify users of material changes through the Services. A booking already made will remain subject to the Terms applicable when that booking was confirmed, except where applicable law requires otherwise.

16.2 Entire Agreement

These Terms, together with our Privacy Policy and Cancellation Policy, constitute the agreement between you and Inter7 concerning the Services.

16.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

16.4 No Waiver

If we do not enforce a right or provision immediately, this does not mean that we waive that right or provision.

16.5 Electronic Records

These Terms constitute an electronic record under the Information Technology Act, 2000. They do not require a physical or digital signature merely to be presented as electronic terms, subject to applicable law.

17. Contact Us

For questions, booking assistance, complaints or other enquiries, please contact us using the details below.