PRIVACY POLICY

INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED

Last updated: 20 October 2026

1. Who We Are and What This Policy Covers

This Privacy Policy explains how INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED (“Inter7”, “we”, “us” or “our”) collects, uses, stores, shares and protects your personal data when you use our website, mobile website, customer applications, or book rides through phone, email or WhatsApp (collectively, the “Services”).

Company Details

CIN: U49223TN2026PTC193309
GSTIN: 33AAICI8855N1ZV
Registered Office: No. 10/580, Mogappair East, Mugappair West, Chennai – 600037, Tamil Nadu, India
Email: bookings@inter7.co.in
Phone: +91 95976 35187 / +91 90875 86928
Website: www.inter7.co.in

Under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), Inter7 acts as the Data Fiduciary for the personal data covered by this Policy, subject to applicable law.

By using our Services, you acknowledge that you have been provided access to this Privacy Policy. Where consent is required, we will obtain it in accordance with applicable law.

2. Personal Data We Collect

We collect only the personal data reasonably required to provide, manage and improve our Services, subject to applicable law.

2.1 Account and Contact Information

This may include your name, mobile number, email address and whether you choose to receive one-time passwords (OTPs) through WhatsApp.

2.2 Booking and Trip Information

This may include your pickup and drop-off locations, stops, travel dates and times, vehicle type, fare, trip status, ratings, feedback and reasons provided for cancelling a booking.

2.3 Location Information

We collect the pickup, drop-off and stop locations you search for or select on a map. If you grant permission, we may also access your device location to help fill in your pickup point or provide live trip tracking.

You can disable location access through your browser or device settings at any time. However, certain location-dependent features may not function properly without permission.

2.4 Communications

We may collect and retain messages you send us through WhatsApp, SMS or email, as well as information from calls with our support team.

Call recording: [Inter7 to confirm whether helpline calls are recorded.]

If calls are recorded, we will inform you at the beginning of the call and explain the purpose of recording.

2.5 Device and Usage Information

We may collect technical and usage information, including your IP address, browser and device type, pages viewed, approximate location derived from your IP address, and error or performance data collected through cookies and similar technologies.

2.6 Payment Information

We collect advance payments for bookings through the available payment methods.

We do not store your card details, UPI PIN or bank credentials. Payments are processed by the relevant payment provider. We receive transaction information, such as payment status, amount and transaction reference, to confirm bookings and process eligible refunds.

We do not intentionally request sensitive information, such as details about your health or religion, or financial account credentials. Please do not send such information to us unless it is specifically necessary and lawfully requested.

3. Why We Use Your Personal Data

We process personal data for lawful purposes and on the basis of consent or another lawful ground permitted under applicable law.

We may use your information to:

Verify your mobile number, create and secure your account, and enable login through OTP.
Create, confirm, assign, track, modify and cancel bookings.
Share necessary trip details with the Driver or vendor assigned to your booking.
Send service-related communications, including booking confirmations, Driver details, trip updates and receipts through SMS, WhatsApp, email or telephone.
Provide customer support and handle complaints, disputes and refund requests.
Maintain the safety and security of our Services, prevent fraud and misuse, and investigate safety incidents.
Improve our routes, pricing, website, applications and customer support through analytics, testing and performance monitoring.
Comply with legal, tax and regulatory obligations, including applicable GST and transport requirements, and respond to lawful requests from authorities.
Send offers and promotional communications where you have provided the required consent.

You may opt out of promotional communications at any time. Opting out will not affect your ability to book rides.

Where consent is required, we will explain what personal data is being collected and why in clear language. Consent may be obtained through a clear affirmative action, such as ticking a consent box or taking another action that is valid under applicable law.

4. Who We Share Your Personal Data With

We do not sell your personal data. We share it only when reasonably necessary for the purposes described in this Policy or as permitted by applicable law.

4.1 Drivers and Vendors

We share relevant booking information with the Driver or vendor assigned to your trip. This may include your name, contact number, pickup and drop-off locations, and stop details necessary to carry out the ride.

4.2 Service Providers

We may share relevant information with service providers engaged to support our operations, including:

Cloud hosting and security providers;
Mapping and location service providers;
Analytics and performance monitoring providers;
Error monitoring and technical support providers;
SMS, WhatsApp, messaging and telephony providers; and
Payment providers used for online transactions.

Specific providers used: [Inter7 to confirm and list relevant providers, such as mapping, analytics, hosting and payment providers.]

Where applicable, these providers may process personal data only for authorised purposes and subject to relevant contractual and legal requirements.

4.3 Authorities and Legal Requirements

We may disclose personal data to government authorities, regulators, law enforcement agencies or courts where required by law or where necessary to protect legal rights, safety or property.

4.4 Business Transfers

If Inter7 is involved in a merger, acquisition, restructuring or sale of assets, personal data may be transferred to the relevant successor or acquiring entity, subject to applicable law and appropriate protection of your information.

5. Cookies and Analytics

We use cookies and similar technologies to:

Keep our website and Services functioning properly;
Remember your preferences and choices;
Understand how users interact with our Services;
Measure usage and improve performance; and
Identify errors and technical issues.

You can block or delete cookies through your browser settings. However, some features may not function properly if certain cookies are disabled.

Our analytics tools may collect information such as pages visited, device details and usage patterns. Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

6. Where Your Data Is Stored and Transferred

We store personal data on secure servers, including servers operated by our cloud service providers. These servers may be located in India or other countries.

Where personal data is transferred outside India, we will do so only as permitted by applicable law, including the DPDP Act and any restrictions notified by the Government of India.

We also require our service providers, where applicable, to implement appropriate measures to protect personal data.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law.

Booking and transaction records: Retained for the period required under applicable legal, tax and accounting requirements.
Customer support records: Retained for as long as necessary to resolve requests, complaints and disputes.
Call recordings: If recorded, retained for a limited period based on legitimate operational, quality assurance and dispute-handling needs.
Account information: Retained while necessary to provide the Services and thereafter where required for lawful purposes.

When you request account deletion or withdraw consent, we will erase personal data where required by applicable law, unless retention is necessary to comply with a legal obligation, resolve a dispute, prevent fraud or meet another lawful requirement. In such cases, we will retain only the information reasonably necessary for that purpose.

8. Keeping Your Data Secure

We use reasonable security safeguards to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. These measures may include encryption in transit, access controls and security monitoring.

No system can be guaranteed to be completely secure. You should therefore protect your OTP, keep your device secure and avoid sharing your account credentials with others.

If a personal data breach occurs, we will notify affected individuals and the relevant authorities, including the Data Protection Board of India where applicable, in accordance with the requirements of applicable law.

9. Your Rights

Subject to applicable law, you may have the following rights concerning your personal data:

Access: Request a summary of the personal data we process about you and information about the parties with whom it has been shared, as provided by law.
Correction and updating: Request correction, completion or updating of inaccurate or incomplete personal data.
Erasure: Request erasure of your personal data, subject to legal retention requirements.
Withdrawal of consent: Withdraw consent at any time where processing is based on consent. Withdrawal will not affect the lawfulness of processing carried out before withdrawal, but may prevent us from providing certain Services.
Grievance redressal: Raise a complaint with our Grievance Officer about the handling of your personal data.
Nomination: Nominate another person to exercise your rights in the event of your death or incapacity, as provided under applicable law.

How to Exercise Your Rights

To exercise your rights, email bookings@inter7.co.in from your registered email address or call +91 95976 35187 or +91 90875 86928. Please identify the right you wish to exercise and provide sufficient information for us to locate your records.

We may need to verify your identity before processing your request.

We aim to respond within 48 hours and will act within the applicable legal time limits. If a request requires more time, we will handle it in accordance with applicable law.

10. Children’s Privacy

Our Services are intended for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18 except where permitted by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal data to us in circumstances that are not permitted by law, please contact us so that we can review the matter and take appropriate action.

Rides for minors must be booked by an adult who accompanies them or is otherwise responsible for them, subject to applicable law.

11. Grievance Officer

If you have a concern or complaint about how we collect, use, store or otherwise process your personal data, please contact our Grievance Officer.

Grievance Officer Details

Name and Designation: [To be provided by Inter7]
Company: INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED
Address: No. 10/580, Mogappair East, Mugappair West, Chennai – 600037, Tamil Nadu, India
Email: bookings@inter7.co.in
Phone: +91 95976 35187 / +91 90875 86928

We aim to respond to grievances within 48 hours.

If you are dissatisfied with our response, you may approach the relevant data protection authority or other competent forum in accordance with applicable law and the complaint procedures in force at that time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, data-handling practices or legal requirements.

The date at the beginning of this Policy indicates when it was last updated. We will communicate material changes through our Services where appropriate and obtain fresh consent where required by applicable law.

We encourage you to review this Policy periodically.

13. Contact Us

For questions about this Privacy Policy, your personal data or our data-handling practices, please contact us.