CANCELLATION POLICY

INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED

Last updated: 20 October 2026

This Cancellation Policy explains the terms that apply when you cancel a ride booked with INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED (“Inter7”, “we”, “us” or “our”).

This policy applies to bookings made through www.inter7.co.in, our mobile website, any Inter7 customer application, or by phone, email or WhatsApp.

1. Advance Payment

Inter7 collects an advance payment to confirm your booking. The advance amount will be displayed at the time of booking: [Advance amount or percentage of fare — to be confirmed].

The remaining fare is payable at the end of the trip, directly to the Driver or through the payment method offered by Inter7. Your advance payment will be adjusted against your final fare.

This policy explains how cancellations affect your advance payment and when it is refundable.

2. Cancelling Before a Driver Is Assigned

You may cancel your booking at any time before a Driver has been assigned to your ride.

In this case:

No cancellation charge applies.
You do not need to provide a reason for cancelling.
Your advance payment will be refunded in full.

3. Cancelling After a Driver Is Assigned

Once a Driver has been assigned, the Driver and vehicle are reserved for your booking and may not be available to other customers.

If you cancel after a Driver has been assigned, or fail to arrive at the pickup point, without a valid reason listed in Section 4, a cancellation charge may apply.

Proposed cancellation charge: [10% of the ride charge, capped at ₹100 — to be confirmed].

The applicable charge will be deducted from your advance payment, and the remaining balance will be refunded.

The following conditions apply:

Calculation: The ride charge is the total fare displayed when you booked. The proposed cancellation charge is 10% of that fare, subject to a maximum of ₹100.
Maximum deduction: If the proposed limit is approved, the cancellation charge will not exceed ₹100.
Insufficient advance payment: If your advance payment is less than the applicable cancellation charge, we will inform you of any remaining amount payable before recording it.
Booking status: You can check your booking status through the app or booking page, where available.
How to cancel: You may also cancel by contacting us at +91 95976 35187 or +91 90875 86928.
Review of cancellations: Where a Driver has already been assigned, our team may review the cancellation before confirming it. We will inform you of the outcome and any applicable charge before recording the cancellation.
Purpose of the charge: The cancellation charge is intended to compensate the Driver or vendor for the trip reserved for you. We will pass the amount on to the Driver or vendor to the extent possible.

4. Valid Reasons for Cancellation Without a Charge

No cancellation charge will apply, and your advance payment will be refunded in full, if you cancel for any of the following valid reasons:

The Driver cannot be reached, is late, or has not started travelling towards the pickup point.
The Driver requests additional money or demands a fare different from the fare agreed at the time of booking.
The Driver behaves inappropriately or refuses to complete the trip.
The vehicle does not match the booking or is unsafe or unfit for the journey.
A medical or family emergency occurs, or you or a passenger cannot travel due to illness or an accident.
The booking details, including date, time, pickup location, drop location or vehicle, are incorrect due to an error by Inter7, or the fare has changed without your agreement.

Please tell us the reason for cancellation when you contact us. We may request brief additional details to review the circumstances and will inform you of the outcome before recording the cancellation decision.

5. When Inter7 or the Driver Cancels

You will not be charged a cancellation fee if:

Inter7 cancels your booking.
The Driver cancels your booking.
Inter7 is unable to provide a vehicle for your booking.

In these circumstances, we will try to assign another Driver as quickly as possible. If we cannot provide an alternative, you may cancel without charge and receive a full refund of your advance payment.

6. Refunds

The following refund conditions apply:

Refund method: Refunds will be made to the original payment method used for the advance payment, such as UPI, card or bank account.
Processing time: We aim to process refunds within [5–7 working days — to be confirmed] after the cancellation has been confirmed.
Bank processing time: The time taken by your bank or payment provider to credit the refund may vary and is outside our control.
Delayed refunds: If you do not receive your refund within the stated period, please contact us so we can investigate.

7. Changes to Your Booking

If your plans change, you may be able to modify your booking instead of cancelling it.

Subject to availability and the options offered by Inter7, you may request changes to:

Pickup date and time
Pickup location
Drop location

Changes to the route, vehicle type or trip duration may affect the fare and the required advance payment. Any revised fare and advance amount will be displayed before you confirm the change.

8. Disputes About a Cancellation Charge or Refund

If you believe a cancellation charge has been applied incorrectly, or your refund is delayed or incorrect, please contact our Grievance Officer:

Email: bookings@inter7.co.in

We aim to respond within 48 hours and will review and correct any cancellation charge or refund error identified.

Please refer to our Terms and Conditions for the complete grievance redressal process.

9. Contact Information

For cancellation requests, refund queries or other assistance, please contact:

INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED

Address: No. 10/580, Mogappair East, Mugappair West, Chennai – 600037, Tamil Nadu, India
Phone: +91 95976 35187 / +91 90875 86928
Email: bookings@inter7.co.in
Website: www.inter7.co.in

This Cancellation Policy should be read together with Inter7’s Refund Policy and Terms and Conditions.