Refund Policy
REFUND POLICY
INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED
Last updated: 20 October 2026
This Refund Policy explains when and how INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED (“Inter7”, “we”, “us” or “our”) refunds advance payments made for a ride.
This policy applies to bookings made through www.inter7.co.in, our mobile website, any Inter7 customer application, or by phone, email or WhatsApp.
This policy should be read together with our Cancellation Policy and Terms and Conditions.
1. Advance Payment
Inter7 collects an advance payment to confirm your booking. The advance amount will be displayed at the time of booking: [Advance amount or percentage of fare — to be confirmed].
The advance payment will be adjusted against your final fare. You must pay any remaining balance at the end of the trip directly to the Driver or through the payment method offered by Inter7.
2. When You Are Eligible for a Full Refund
Your advance payment will be refunded in full in the following circumstances:
You cancel the booking before a Driver is assigned to your ride.
You cancel after a Driver has been assigned for a valid reason specified in our Cancellation Policy.
Inter7 or the Driver cancels the booking, or we are unable to provide a vehicle, and you do not wish to accept an alternative offered by us.
The booking cannot be completed due to an error attributable to Inter7, such as incorrect booking details or a fare change made without your agreement.
We offer an equivalent or better vehicle at the same fare, but you choose to cancel the booking instead.
3. When You Are Eligible for a Partial Refund
If you cancel after a Driver has been assigned, or fail to arrive at the pickup point, without a valid reason recognised under our Cancellation Policy, a cancellation charge may be deducted from your advance payment.
Proposed cancellation charge: [10% of the ride charge, capped at ₹100 — to be confirmed].
The remaining balance of your advance payment will be refunded.
For the purposes of this section:
Ride charge: The total fare displayed to you at the time of booking.
Cancellation charge: The amount deducted from your advance payment under the applicable cancellation rules.
Refund amount: The advance payment remaining after deduction of any applicable cancellation charge.
We will inform you of the cancellation charge and refund amount before the cancellation is recorded.
If a Driver ends the ride because of your conduct, as described in our Terms and Conditions, the fare for the distance already travelled will remain payable. This amount will be adjusted against your advance payment, and any remaining balance will be refunded.
4. Refund of Excess Advance Payment After a Trip
If the final fare for a completed trip is lower than the advance payment you made, the excess amount will be refunded to you. This may occur, for example, if the trip is shortened or the route changes.
If the final fare exceeds the advance payment, you must pay the outstanding balance. Any additional charges will be explained to you before they apply, in accordance with our Terms and Conditions.
5. Failed or Duplicate Payments
If money is debited from your account but your booking is not confirmed, or if you are charged more than once for the same booking, the excess or unconfirmed amount will be refunded.
Some failed or duplicate payments may be reversed automatically by your bank or payment provider.
If you do not receive the amount within [5–7 working days — to be confirmed], please contact us with your booking details and payment reference so that we can assist you.
6. How Refunds Are Processed
Original payment method: Refunds will be made to the original payment method used for the advance payment, such as UPI, card or bank account. Refunds will not be made in cash.
Processing time: We aim to process refunds within [5–7 working days — to be confirmed] after the cancellation or refund has been confirmed.
Bank processing time: The time taken by your bank or payment provider to credit the refund may vary and is outside our control.
Refund reference: We will inform you of the refund amount and, upon request, provide the refund reference so you can track it with your bank or payment provider.
7. How to Request a Refund
Where a refund is due, Inter7 will initiate the refund process when the cancellation or refund is confirmed.
If you believe you are entitled to a refund that has not been initiated, please contact us using the details below:
Phone: +91 95976 35187 / +91 90875 86928
Email: bookings@inter7.co.in
Please provide the following information to help us process your request promptly:
Booking ID or booking reference
Registered mobile number
Payment reference or transaction ID
A brief explanation of your refund request, if required
We may request additional information where necessary to review your request. We will communicate the outcome before recording the applicable refund decision.
8. Delayed or Incorrect Refunds
If your refund is delayed or you believe the refund amount is incorrect, please contact our Grievance Officer at bookings@inter7.co.in.
We aim to respond to your grievance within 48 hours and will review and correct any refund error identified.
Please refer to our Terms and Conditions for the complete grievance redressal process.
9. Changes to This Policy
Inter7 may update this Refund Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was most recently revised.
Bookings already made will remain subject to the policy applicable at the time of booking, except where otherwise required by applicable law.
10. Contact Information
For refund-related questions, please contact us using the details below.
INTER7 CAR RENTALS AND CABS INDIA PRIVATE LIMITED
CIN: U49223TN2026PTC193309
GSTIN: 33AAICI8855N1ZV
Registered/Business Address: No. 10/580, Mogappair East, Mugappair West, Chennai – 600037, Tamil Nadu, India
Phone: +91 95976 35187 / +91 90875 86928
Email: bookings@inter7.co.in
Website: www.inter7.co.in
This Refund Policy should be read together with Inter7’s Cancellation Policy and Terms and Conditions.
